Refund Policy

Last updated: July 2026

Digital service

VGLA Analyzer is supplied as a digital service. Customers should confirm that they have a compatible FIT file and supported environment before purchasing.

Refund requests

A refund request may be reviewed when the service cannot be accessed or used because of a reproducible technical problem attributable to VGLA and reasonable troubleshooting does not resolve the problem.

Requests should be submitted within 14 days of purchase and include the purchase email address and a description of the problem.

Limitations

Refunds may not be available where the submitted FIT file does not contain the required compatible data, where access has been abused, or where substantial use of the service has already occurred. Applicable consumer-protection rights remain unaffected.

Contact

Refund inquiries: t_toab@hotmail.com